Specialist Vets in Doncaster

## Summary The Pet Vet is described on its website as an **independent, family-owned** practice, with **routine, emergency, and at-home appointments** available **7 days a week** and **no surcharge for weekends, evenings, or bank holiday visits** (including for unregistered pets). It also states **Blue Paw accreditation** and is listed as a **Veterinary Nurse Training facility**. In the latest reviews available to us, owners repeatedly mention **clear explanations and shared decision-making** (“general advice and leaving it to the owner’s decision”), plus **responsive handling of urgent cases** (pets seen as emergencies and treated quickly). Post-procedure communication is also described, including **updates after surgery and again once the pet was awake and eating**. ## Services Based on the clinic website summary and the latest reviews, services and capabilities mentioned include: - **Routine appointments** - **Emergency appointments** - **At-home appointments** - **Dental procedures** (the site also references a “reduced-price stage 1 & stage 2 dentals” offer, but no prices are shown in the data provided) - **“Lumps and bumps” consultations** (site) - **Surgery for lump removal** (review describes a puppy having a lump removed; owners were contacted with updates during recovery) - **Care for cats and dogs** (site and reviews) - **Care for small pets** (site lists small pets; one review specifically mentions a **hamster**) ## People - **Dr Rob Jones (Chairman & Founder)** is named on the clinic website (listed as “Dr Rob Jones MRCVS”). - **Jackie** is named in a review and is described as helping to keep an owner calm during an emergency visit for a sick cat, with the team acting quickly to start care. More generally, reviewers repeatedly describe vets who **explain what’s happening in an understandable way** and **don’t pressure owners into a single choice**, instead outlining options and letting the owner decide. ## Reviews **Google rating: 4.5 stars from 986 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Fast response for urgent problems:** examples include owners bringing pets in as emergencies and staff being “straight to” the pet, with reports of recovery afterward. - **Clear, practical explanations:** multiple reviews mention vets explaining everything and communicating in a way owners can understand. - **Owner-led decision-making:** one review highlights that the team gives general advice rather than telling owners what to do. - **Aftercare communication:** one owner describes being contacted after surgery once their puppy was out of the operation and again when she was awake and eating. - **Range of animals seen:** alongside dogs and cats, a small pet (a hamster) is specifically mentioned. - **Clinic environment and small extras:** one review notes a friendly reception and that the practice is “spotlessly clean”; another mentions a **free coffee machine**.

## Summary White Cross Vets is part of the White Cross Vets clinic group (the website describes 21 practices across the North and Midlands). From the latest reviews, this practice is used for both routine care and more involved procedures, including referral surgery: one owner’s dog was referred in for mast cell tumour removal and described the operation as going well, with the reception team handling the referral and insurance claim quickly and explaining what to expect beforehand. Reviews also mention dentistry (scale and polish with extractions) and care for small pets such as rabbits and guinea pigs. Owner experiences are mostly very positive (gentle handling of nervous pets, clear explanations), but one recent review describes a stressful dental visit with concerns about communication, the procedure running longer than expected, extractions not being completed, and being asked to pay again for a further session. ## Services - **Referral surgery mentioned:** mast cell tumour removal (owner report of successful operation and organised referral process). - **Dentistry mentioned:** scale and polish, dental extractions (owner report; one review describes extractions not completed in the same session). - **Small pet care mentioned:** rabbits and guinea pigs seen and treated; one owner names a vet (Elisabeth) as knowledgeable in guinea pig care. - **Support with admin/insurance:** reception team handling an insurance claim as part of a referral case (owner report). ## People - **Johnathan (reception team):** specifically praised for managing a referral and insurance claim “quickly and efficiently,” problem-solving, and clearly explaining what would happen on the day of surgery over the phone. - **Elisabeth (vet):** described as knowledgeable when treating a guinea pig and providing treatment that led to improvement. - **Unnamed vet (seen with a nervous rescue cat):** described as handling a nervous cat well and helping reassure the owner. ## Reviews **Google rating: 4.4 stars from 481 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Calm, confidence-building handling of nervous pets:** owners mention rabbits, a rescue cat, and a large dog that can be aggressive around other dogs being managed with minimal stress. - **Good communication and preparation for procedures:** one referral client highlights being told exactly what to expect before a tumour operation, which reduced anxiety. - **Small-pet (exotics) experiences:** multiple reviews mention guinea pig care, including being kept informed during serious illness and gentle handling. - **A clear negative outlier focused on dentistry and communication:** one owner reports unprofessional/inaccurate advice, a longer-than-expected dental procedure under local anaesthetic, extractions not completed, and disagreement over being charged again for another session; they also report a nurse warning them about repeating the anaesthetic due to their dog’s vital signs dropping.

## Summary Doncaster Pet Clinic Ltd describes itself as a **family-owned** veterinary clinic and is **Vetsure-accredited**. The website points to a practice set up for routine care plus in-house diagnostics and procedures, with facilities including an **in-house lab, digital X‑ray, ultrasound scanning, a theatre suite, dental imaging, and Class IV laser therapy**, alongside **separate cat and dog wards** and an **isolation wing**. In the latest reviews available, owners repeatedly mention: - **Follow-up contact between appointments** to check how owners/pets are doing. - **Neutering outcomes** (including XL bulldogs) with specific mention of **minimal bruising** post-op. - Support for **anxious dogs**, including taking things “**at her pace**”. - **End-of-life care**, including help with arrangements and a **home visit for euthanasia**. ## Services Services and capabilities mentioned on the clinic website and/or in the latest reviews include: - **Consultations**, including **video consultation** - **Home visits** (also mentioned in reviews in the context of end-of-life care) - **Vaccinations**: dog yearly booster, cat yearly booster - **Microchipping** - **Nail clip** and **anal gland expression** - **Neutering**: bitch spay, dog castration, cat spay, cat castration (reviews specifically reference spay/neuter for XL bullies and an XL bulldog) - **Small animal spay/castration** (as listed on the site) - **Animal Health Certificate** - **Diagnostics and facilities** (as listed on the site): in-house pharmacy, theatre suite, in-house laboratory, digital radiography (X‑ray), ultrasonography (ultrasound scanning) - **Dental procedures with imaging** (listed on the site) - **Class IV laser therapy** (listed on the site; also referenced in a review for arthritis management alongside injections) - **Separate cat and dog wards** and a **contained isolation wing** (listed on the site) **Out-of-hours emergencies:** the clinic website says to contact **Doncaster Mi Nights** for emergencies outside business hours. ## People No individual staff names are mentioned in the information provided. From the latest written reviews available, owners most often describe the team as: - **Proactive communicators**, for example **calling in between booked appointments** to check on owners/pets. - **Comfort-focused with nervous pets**, including working with an **anxious dog** and proceeding “**at her pace**.” - Supportive around **end-of-life decisions**, including help “**making the arrangements**” and providing a **home visit** for euthanasia. ## Reviews **Google rating: 4.9 stars from 93 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Between-appointment check-ins:** one owner specifically cites the clinic **calling them between booked appointments** to make sure they were okay. - **Surgery outcomes and scheduling:** multiple reviews mention **spays/neuters** being booked quickly and procedures going well; one XL bulldog owner highlights **minimal bruising** after neutering. - **Handling anxious pets:** owners describe the team adjusting the approach to help an **anxious dog** feel comfortable and not rushing the process. - **End-of-life care:** several reviews discuss **compassion during euthanasia** and support with arrangements; one describes a **home visit** for euthanasia. - **Facilities mentioned positively:** one review explicitly praises the **team, facilities and atmosphere**.

## Summary Vets Now Doncaster is part of Vets Now, an emergency-care provider with 60+ clinics and an option for video consultations (per the clinic website). The clinic is set up for out-of-hours urgent and emergency cases for small animals, with reviews describing late-night/overnight visits, rapid triage, and emergency surgery. Concrete details owners mention include: - Being “ready for when we arrived” after a phone call ahead, and seeing pets quickly in emergencies. - Regular updates during treatment/hospitalisation (one reviewer highlights “Ximo” phoning with updates during emergency surgery). - End-of-life care: owners describe being given time to say goodbye during euthanasia. - Some owners raise strong concerns about cost, including a complaint about medication priced “nearly five times” the regular cost and one bill of £726 to remove a grass seed from a dog’s ear. ## Services - Out-of-hours emergency veterinary care for small animals (website and reviews). - Emergency assessment and rapid treatment for acute breathing difficulty (review). - Emergency surgery (review). - Foreign body ingestion care (cat swallowing ~2ft of ribbon) (review). - Ear foreign body removal (grass seed in ear) (review). - Assessment and treatment planning for lameness/injured leg, with discussion of likely causes and treatment options (review). - Eye problem treated after midnight (review). - Telephone advice from a veterinary nurse, including signs to monitor and home-care guidance (review). - Website lists specialties including neurology and oncology (website); no specific neurology/oncology cases are described in the reviews provided. ## Pricing - One reviewer reports being charged **£726** to remove a grass seed from a dog’s ear (review). - Multiple reviewers describe out-of-hours care as “extremely high” cost; one alleges medication was charged at “nearly five times” regular cost (review). No price list or standard fees are provided in the available information. ## People - **Ximo** (role not stated): mentioned for calling with updates during a pet’s emergency surgery; the owner describes this as helping them feel supported and informed (review). - **Natalie** (Veterinary Nurse): provided phone advice about heat/sun exposure, including what signs to monitor and home treatment steps, which the owner felt prevented an unnecessary emergency visit (review). ## Reviews **Google rating: 4.3 stars from 326 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Speed and efficiency in emergencies: owners describe being seen quickly, prompt treatment, and problems “dealt with successfully,” including overnight visits. - Clear explanations: one owner notes a thorough exam of an injured leg, likely causes, treatment plan, and a full explanation of associated symptoms. - Communication during treatment: updates by phone during emergency surgery are specifically praised. - Compassion in difficult situations: a euthanasia review highlights staff giving time to say goodbye and being supportive to the owners. - Cost concerns are a recurring negative: several reviews say out-of-hours pricing feels “ridiculous,” including a specific **£726** example and a complaint about medication priced far above regular cost.

## Summary Serenity Vet Services focuses on end-of-life support, including euthanasia carried out at home. Reviews repeatedly describe vets arriving at the booked time, explaining each step before proceeding, and giving families unhurried time with their pet afterwards. Several owners also mention aftercare such as ashes being returned within a few days, and options like an ink paw print on request. One recent review reports a “mixed experience” and advises requesting an established vet rather than a locum, suggesting the experience may vary depending on who attends. ## Services - **End-of-life support** (as described on the clinic website). - **Home euthanasia** (website and multiple reviews mention pets being put to sleep at home, including dogs and cats). - **Cremation/aftercare coordination** mentioned in reviews: - Ashes returned to the family (one review describes ashes coming back 3 days later). - Keepsakes mentioned by owners: an **ink paw print (requested)**, a **card**, and a **urn**. - One owner describes transport after the procedure in a **clean vehicle** with a **padded dog bed area** and an additional blanket provided. ## People - **Vicky (vet)**: Named in multiple reviews. Owners describe her arriving on time, explaining what will happen, answering questions, and keeping the appointment calm and unrushed. One review mentions receiving a call when she was “half an hour away.” - **Helen (vet)**: Mentioned in several reviews as explaining the process “every step of the way,” handling pets gently, and giving owners time after the visit. ## Reviews **Google rating: 5 stars from 106 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **At-home euthanasia described as calm and unhurried:** owners mention not being rushed, having time with their pet after the procedure, and pets being more relaxed than they would be at a clinic. - **Clear explanations and communication:** reviewers describe vets talking through what will happen, answering questions, and re-checking that the family understands each step. - **Aftercare and remembrance details are frequently mentioned:** ashes returned, sometimes within a few days; one family mentions an urn, an ink paw print (requested), and a card. - **One account of inconsistent experience depending on vet:** a recent 3-star review reports a previous 5-star service but a later poor experience, advising people to request an established vet rather than a locum.