The Pet Vet Doncaster

Excellent experience with the pet vet balby. Brought my cat Poppy in on 3/10/26 for repeat bloods. She was very resistive so it was agreed that I leave her whilst she received some sedation, and I would pick her up at 14.45 which was 15 minutes prior to closing. When I arrived I was told that despite sedation Poppy would not let them complete the procedure. I expected to be told to take her home and try another day. Emily the vet said they would persevere until they were able to take the blood. It took another 2 lots of sedation before the blood was taken. I left the surgery at 16.45 which was nearly 2 hours after closing. My heartfelt thanks to the team that day who went over and above what anyone would expect. Emily the lovely vet who showed kindness and respect to Poppy and myself. She kept me informed every step of the way. Joanne the customer care manager. She really is in the right job as she showed every pet and their owners care (and entertainment ) Lily and Abbey the vet nurses. I even received a telephone call the following morning to check that Poppy was ok.

Sonny always has a field day at the bets with plenty of attention from staff.

Doncaster is an amazing surgery

Very good customer service, reliable and will go the extra mile to accommodate your dog.

Ted has his anal glands done every 6-8 weeks. The service was brilliant as usual

Staff were brilliant place is very nice and clean prices are good 👍

I could see that the vet we spoke to today genuinely cared.

If I could give this vets a 0 star review I would, we've gone to a different vets today after being with the pet vets for almost 3 years and the new vets has automatically on a normal health check picked up on a possible heart murmur on an issue we thought was asthma but the pet vet refused to look into it so we would have never known about this issue, the staff try to push off service as much as possible and where they can just try to get money out of everyone to a point it's unaffordable, Jordan who works in finance is a piece of work that needs to work on his customer service skills as he likes to think he can intimidate women and if their husband calls up about this Jordan will trie to blame the woman, this vets should not be open and deserves all the bad reviews it gets.

We have had all three of our animals registered with this practice for a considerable period and, until recently, had not experienced any major concerns. In December, we brought our cat in after he developed a whistling sound from one nostril when breathing and was sneezing frequently. During the consultation, we clearly expressed our concern that there may be a foreign object lodged in his nostril. The vet advised that the symptoms were most likely allergy-related. While further investigations were mentioned as an option, the clinical advice and reassurance given led us to understand that these were not considered necessary at that stage. On the basis of that professional advice, we chose not to pursue additional diagnostics. Over the following weeks, his symptoms worsened and his eyes began watering. We returned to the practice and were seen by a different vet. On this occasion, we were informed that it appeared he had previously had a foreign body in his nose which had resulted in an infection. He was prescribed medication and pain relief. In our view, had the initial concern regarding a potential obstruction been more thoroughly explored at the first appointment, this may have been identified and treated sooner. We raised this through the formal complaints process but were advised that the practice did not believe any clinical error had occurred. We recognise that veterinary medicine involves professional judgement. However, as pet owners, we rely heavily on that judgement when making decisions about whether to proceed with investigations or treatment. The practice promotes itself as a caring, family-run business. While they may present this image, our experience suggests a focus on repeat visits and revenue rather than genuinely prioritising animal welfare. I share this experience so that other pet owners can make an informed decision, but my advice would be to avoid.

Clean shop nice service