The Pet Vet Doncaster

- Routine appointments, emergency appointments, and at-home appointments - Care for cats and dogs, with recent reviews also mentioning treatment for a hamster and the website stating care for small pets - Dental procedures, including a website reference to reduced-price stage 1 and stage 2 dentals - “Lumps and bumps” consultations - Surgery, including a recent review describing a puppy having a lump removed, with follow-up calls after the operation and again once she was awake and eating - Urgent care, with reviewers describing pets being seen promptly in emergencies and staff acting quickly to begin treatment

The Pet Vet Doncaster presents itself as an independent, family-owned practice offering routine, emergency, and at-home appointments 7 days a week, with no surcharge for weekends, evenings, or bank holiday visits, including for unregistered pets. Its website also notes Blue Paw accreditation and status as a Veterinary Nurse Training facility. Recent feedback continues to highlight caring staff, clear explanations, and quick handling of urgent cases, alongside a small number of complaints about clinical judgement, costs, and customer service.

Services

Services and facilities mentioned on the clinic website and reflected in recent customer feedback include

•Routine appointments, emergency appointments, and at-home appointments
•Care for cats and dogs, with recent reviews also mentioning treatment for a hamster and the website stating care for small pets
•Dental procedures, including a website reference to reduced-price stage 1 and stage 2 dentals
•“Lumps and bumps” consultations
•Surgery, including a recent review describing a puppy having a lump removed, with follow-up calls after the operation and again once she was awake and eating
•Urgent care, with reviewers describing pets being seen promptly in emergencies and staff acting quickly to begin treatment

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Recent feedback on value is mixed: one reviewer described the prices as good, while a small number of negative reviews said treatment felt expensive or unaffordable.

People

•Dr Rob Jones MRCVS is named on the website as Chairman & Founder.
•Jackie is singled out in a review for helping keep an owner calm during an emergency visit with a sick cat.

More broadly, reviewers often praise the team for being caring, approachable, and good at explaining options in a clear, understandable way.

Reviews

Google rating: 4.5/5 from 1,000 reviews.

•Recent positive reviews often describe the team as caring, thorough, and reassuring, with vets explaining things clearly and leaving decisions with the owner rather than applying pressure.
•Emergency care remains a recurring strength in feedback, including reports of pets being seen quickly and staff responding promptly when animals were unwell.
•Owners also mention a clean, friendly environment, with comments on the practice being spotlessly clean and reception being welcoming.
•A smaller number of recent negative reviews raise concerns about missed or delayed diagnosis, affordability, and customer service, so recent sentiment is positive overall but not without some criticism.

Reviews for The Pet Vet Doncaster

Note: Showing the 10 most recent Google reviews out of 1000 we track in total. Recent reviews may not be representative of overall sentiment.

Allan Panks

1 month ago

Staff were brilliant place is very nice and clean prices are good 👍

Indiana Davies

I could see that the vet we spoke to today genuinely cared.

Kirsty Lewin

If I could give this vets a 0 star review I would, we've gone to a different vets today after being with the pet vets for almost 3 years and the new vets has automatically on a normal health check picked up on a possible heart murmur on an issue we thought was asthma but the pet vet refused to look into it so we would have never known about this issue, the staff try to push off service as much as possible and where they can just try to get money out of everyone to a point it's unaffordable, Jordan who works in finance is a piece of work that needs to work on his customer service skills as he likes to think he can intimidate women and if their husband calls up about this Jordan will trie to blame the woman, this vets should not be open and deserves all the bad reviews it gets.

Connor Hibbert

We have had all three of our animals registered with this practice for a considerable period and, until recently, had not experienced any major concerns. In December, we brought our cat in after he developed a whistling sound from one nostril when breathing and was sneezing frequently. During the consultation, we clearly expressed our concern that there may be a foreign object lodged in his nostril. The vet advised that the symptoms were most likely allergy-related. While further investigations were mentioned as an option, the clinical advice and reassurance given led us to understand that these were not considered necessary at that stage. On the basis of that professional advice, we chose not to pursue additional diagnostics. Over the following weeks, his symptoms worsened and his eyes began watering. We returned to the practice and were seen by a different vet. On this occasion, we were informed that it appeared he had previously had a foreign body in his nose which had resulted in an infection. He was prescribed medication and pain relief. In our view, had the initial concern regarding a potential obstruction been more thoroughly explored at the first appointment, this may have been identified and treated sooner. We raised this through the formal complaints process but were advised that the practice did not believe any clinical error had occurred. We recognise that veterinary medicine involves professional judgement. However, as pet owners, we rely heavily on that judgement when making decisions about whether to proceed with investigations or treatment. The practice promotes itself as a caring, family-run business. While they may present this image, our experience suggests a focus on repeat visits and revenue rather than genuinely prioritising animal welfare. I share this experience so that other pet owners can make an informed decision, but my advice would be to avoid.

Mark Jones

Clean shop nice service

Hannii Mirza

3 months ago

Jenna Rich

DEAN CRITCHLEY

Very caring, lovely vet explained everything.

Flint Croft

4 months ago

Took our dog in for emergency, and staff were great, really good. Dog on the mend which is great also.

Adam Croot

Really good with our hamster