My vet didn't offer home visits but recommended Serenity. I spoke with Karen, who was polite, kind, and caring. An appointment was arranged for later in the day. Dexter passed away in his own home surrounded by love. We were given time to say our goodbyes. He was placed in a basket, covered by blankets, together with one of Dexter's own. My daughter and I carried him to the car, with the chance to say our last goodbye. He was cremated on his own and his ashes were returned. From start to finish the service was professional with kind caring people looking after you throughout the process. Thank you to the bottom of my heart x
Yesterday my Husband & I had to say our saddest goodbye to our beautiful & so much loved Springer Spaniel Rosie. Carla who arranged it was so kind, understanding & helpful. Vicky the Vet who came to our house was gentle and caring. She explained everything as it happened. She gave us time on our own with our girl to say our goodbyes. So grateful to have been able send her peacefully from her home surroundings.
What an absolutely amazing company. I cannot recommend this amazing group of people enough to anyone who is faced with the heartbreaking decision to say goodbye to their pets. From the first phone call to the dropping off of Pickles ashes every single person we spoke with was kind, compassionate and understanding. No call felt rushed, no conversation robotic, no procedure done without care and attention. In what was the most difficult decision I have ever made, Serenity Vet Services went above and beyond to make it that bit easier. They are a credit to the animal and human world and strongly encourage you to reach out and use their services when the time comes.
Thank you to everyone who were involved in Pickles care and goodbye. We will never forget your kindness and compassion.
We said goodbye to our beautiful 12-year-old German Shepherd on Friday, and it was one of the hardest things we’ve ever had to do. We chose Serenity to come to our home, and we are so grateful that we did.
From the moment they arrived, they were incredibly professional, kind, and compassionate. They gave us the time and space we needed and treated our dog with such dignity and care. Being able to say goodbye to her in the comfort of her own home meant she was calm and relaxed, without the stress of travelling or sitting in a vet’s waiting room.
We truly can’t thank them enough — there just aren’t the words. During such a heartbreaking time, their kindness and professionalism meant everything to us.
We would highly recommend their services to anyone facing the difficult decision of saying goodbye to a beloved pet. Thank you Chris and Rup
We used serenity pet services 2 years ago, recommended by my aunt. I have since recommended them to others. Which has reminded me I never left a review.
Unfortunately I cannot remember the ladies name who came out to us. But what I do remember is how compassionate and caring the lady was on the phone call and when she came out to us. When she arrived, we were given as much time as we needed, the lady didn’t rush us. She spoke to us and our boy, and was the sweetest soul. Our baby passed peacefully at home, free from his pain. Thanks to serenity. X
Great service allowing your gorgeous pet to pass away peacefully in their own home , was very kind and gentle with our fur baby
I had to make a very difficult decision over Christmas to have my Labrador put to sleep. I contacted Serenity on the recommendation of a vet we know. I called on the 28th and got an appointment on the 29th for Vicky to come to the house.
It was hands down the hardest day of my life.
Vicky came at the exact booking time, we had a chat, she met the dog and fussed him, and explained what she would do. Everything was with such kindness, compassion and empathy. Nothing was rushed. It was all very calm and done with dignity.
I have had his ashes returned today in a beautiful urn, an ink paw print (we requested) and a beautiful card.
This company have provided a fantastic service and I will continue to recommend them to anyone who has to make the hard decision for their furry friends.
Thank you so much, you made a very difficult day easier to deal with.
From the bottom of my heart, thank you.x
Serenity Vet Services were the most kind and comforting people to go through such a heartbreaking experience with. right from the very start, they were so helpful and communication was amazing, Helen handled my baby with such care and love as if he was her own and didn't pressure us and gave us all the time we needed to be with him after she visited our house to see our 17 year old Maltese. I can't recommend them enough, I'm so grateful for them all and the hard work they do!!
From the first phone call to the day My girls ashes came home forever , serenity were amazing in helping our 15 yr old collie cross rainbow bridge in the comfort of our home surrounded by her loved ones . The process was quick, calm and although very upsetting it was a beautiful send off . The initial call on Friday everything was explained to us and all our questions were answered , putting our mind at rest that she would not suffer during the process. On the Monday the day it was booked for , we received a call to say Vicky was half an hour away . She arrived and introduced herself and ran through the procedure once again , to make sure we knew what to expect , each step was We got to spend an hour with her after the procedure was complete before my partner carried her out of the door for her very last journey . The vehicle was a nice clean comfortable appropiate one with a lovely padded dog bed in the rear boot area and even though we had her wrapped in her own blanket , Vicky provided a lovely thick blanket aswell so she just looked cosy and like she was sleeping . She was transported in a dignified manor to the crematorium and she came home forever where she belongs only 3 days later ( Thursday )
Vicky from serenity vets visited us when we had to sadly say goodbye to our beloved cat Monty.
Vicky was totally incredible. So understanding, so professional and caring.
Saying goodbye to my boy at home was the ultimate respect I could give him. Peaceful, at home, on his favourite blanket on my knee.
I honestly don't know how you do it, but you make such a difference, and you were appreciated more than I could ever put into word.
Thank you so much xx
