Arundell Veterinary Care

If I could give no stars I would!! I’m not one for leaving negative reviews but I feel this needs to be said as we don’t want anyone else’s animal suffering needlessly. We transferred to this vets when we moved house as it was highly recommended. Two of our animals have been put to sleep here because of health complications and initially the care was brilliant and the staff were compassionate. However, my only living elderly cat has been diabetic for around 3 years now. Since bringing her to this vets we’ve been nothing but messed about. They point blank refused to up her insulin for months even though she was showing signs of being very unwell. We paid for blood tests almost every two weeks and they kept saying that her blood sugars were raised significantly but they wouldn’t increase her insulin without more blood tests and a glucose monitor. This went on for months and in the end even my parents became suspicious regarding their intentions and how they just wanted money. I have heard this from other reviews and customers recently. We agreed to have the glucose monitor put on at another £180. It didn’t work from day one we emailed the vets as instructed with the limited readings we got we were ignored. We were rung once in the whole two weeks it was on even though my cats blood sugar were as high as they could get within this time. This was to say the vet would be on holiday but someone else would ring. Again no one rung that week and my cat continued to suffer. We were then called a week before Christmas to say we will up it by half a ml but you need to pay another £180 to have it on for another two weeks. At that point we refused as it was obvious it was all about money and not my cats health you didn’t use the data within the two weeks. We took the decision to up the insulin ourself back to what the old vets had her on. My cats sugars and health has vastly improved since doing this and she is now doing well under the care of another vets. The most disgusting part of all this is we waited 3 weeks to have the monitor taken off her skin as we didn’t want to hurt her for Arundell to take her away and rip her skin taking it off. This was after they made us wait over an hour after our appointment time in the waiting room with boisterous dogs terrifying my cat, they then had the cheek to charge us a fee for cancelling an appointment which we had to as my daughter is pregnant and needed to go to triage. We wouldn’t have minded but we had just waited over an hour for our appointment. Coming to the insurance part we paid the £14 admin fee the last day we visited the vets as we knew at that point we were moving vets ASAP. We waited weeks hearing nothing we rung back to be told oh we’ve not put it through yet happy to take my money for it weeks before though. All the staff are miserable and not interested in the animals one bit. The manager also talked about a staff members sickness record in the busy waiting area which is extremely unprofessional, no one looks happy to work at this place. We have since visited another vets to have my daughters cats booster vaccinations done at a fraction of the price Arundel were going to charge her may I add, the new vets are lovely and what you would expect in a vets making fusses of animals and caring about their wellbeing. We wish we had left Arundel months ago instead of continuing to fund their incompetence and lack of compassion, if there was a way of reporting this vets we would!!

I can not recommend this vets enough especially Maddie and Rosie. My elderly dog Chip has become unwell recently and has been having regular appointments alongside an operation as part of his treatment. All the staff have been amazing from the minute I walk through the door with Chip they all fuss him and show him love. Due to Chips age i was worried about leaving him and wanted to make sure he was taken care off as my anxieties around this were very high. Maddie and Rosie were absolutely fantastic! They talked me through what would happen and promised they would give Chip plenty of cuddles while he was with them. This means the world to us as Chip is a big part of our family. I can not thank everyone enough for how they have looked after not only Chip but me too. Highly recommended if you are looking for a vets that will love and take care of your pets as if they were their own.

Went to Arundel vets and the service was very good , pleasant staff on reception, Lola had her annual injection vet checked her over all was well , explained she may feel sleep after ward and she was plenary off rest all was well the following morning.

Lovely and friendly staff. Made you feel so welcome. I would recommend them 100%.

I have been using this practice since 2008 and have recommended it to friends, neighbours and customers of mine ( I'm a dog walker) over many years. I have always had total confidence in the care my dogs have received and wouldn't trust another practice to deliver the same excellent level of care, that Arundells does. They are transparent with their pricing structure , so there are never any unexpected financial ' surprises'. The staff are friendly, professional and go above and beyond to deliver a thorough and complete care package.

I visited yesterday with my 13 year old dog. After bad experiences with other practices I was so happy with the service I received. The receptionist who took my initial phone call was extremely helpful and understanding. The vet that I saw was the most gentle compassionate lady I could have wished to have met. I would recommend this practice without hesitation.Only after one day my boy is brighter and I am happy I have found a fabulous surgery to take care of him.

We could not fault the vets at all, they treated my boy with care, love and compassion in his last hours. Unfortunately our Otis passed but dealing with this vet for the first time, we are now bringing all our animals to them. They was very open about his situation and informative with all our options. We did not feel pushed to make a decision but was left to us after giving us all the necessary information. Thank you to Christina and the team for supporting me and talking to me with compassion and being sensitive to the situation. It made us feel very comfortable to have Otis cared for here. Thank you

We visited today with our 14 year old dog Eddie. The guy we saw was amazing and after a thorough examination our dog was diagnosed with various health conditions. From the minute we walked through the door he showed nothing but compassion. He explained all the options available and helped us make an informed decision that the best option for Eddie was to put him to sleep. A very difficult decision that was made so much easier by the care we received. I would certainly recommend this practice and the vet we saw, although I didn't get his name. Our family would like to thank him for the care and compassion he showed.

Very friendly people....a good seven years before getting another dog he was registered with Arundels back then . It's a very modern vets in it's new location,this time with my latest dog I've put him on a health care plan seems to be good value for money 💰💰.

We have used this vets since we had our first dog in 2013 and continued to use them for our 4 other dogs iin The family thy have friendly staff who help you keep our dog fit and healthy definitely recommend