Arundell Veterinary Care

Arundell Veterinary Care is a family-focused Doncaster practice that says it has been caring for pets since 2006, and it is also listed as a Veterinary Nurse Training facility. Recent feedback points to strengths in routine appointments, support for older pets with ongoing conditions, and end-of-life care handled with sensitivity. Most recent reviewers describe kind, attentive staff, though one review raises serious concerns about diabetes management, waiting times, and follow-up.

Services

•Routine care and preventive appointments: Reviews mention annual injections, full vet checks, booster visits, and advice on what to expect afterwards.
•Care for older pets and ongoing conditions: Recent examples include regular appointments for an elderly dog, treatment planning, and support for long-term health issues.
•Surgery and procedures: One owner describes an elderly dog having an operation as part of treatment, with staff explaining what would happen and offering reassurance.
•Diagnostics and monitoring: Blood tests and glucose monitoring are mentioned in relation to feline diabetes care.
•Second opinions and inpatient support: One recent review describes records being reviewed within 48 hours after a transfer from another practice, with a dog kept in overnight and the family updated and reassured.
•End-of-life care: Several owners describe compassionate euthanasia discussions, clear explanations of options, and not feeling pressured.
•Training role: The practice is listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners describe pricing as transparent with no unexpected surprises, while one unhappy reviewer felt some treatment and vaccination costs were high.

•A glucose monitor fitting was mentioned at £180, with a further £180 quoted for additional monitoring.
•An insurance administration fee of £14 was also mentioned.
•A health care plan has been described as good value, though no price details were given.

People

•Maddie: Mentioned positively in multiple reviews for explaining treatment clearly and supporting owners through ongoing care and procedures.
•Skylar: Named alongside Maddie in a second-opinion case, where records were reviewed and a treatment plan was explained.
•Claire: Described as a nurse who cared for a dog during an overnight stay.
•Rosie: Thanked for helping an owner through an elderly dog's treatment and operation.
•Christina: Praised for compassionate support and clear guidance during end-of-life care.
•Angie and Sally: Also thanked by name for offering comfort and support during a stressful treatment period.

Reviews

Google rating: 4.3/5 from 103 reviews. Recent written feedback is mostly positive, with one detailed negative review standing out.

•Many owners describe the team as kind, professional, calm, and attentive, including with nervous pets and first-time visitors.
•Positive reviews give concrete examples of routine vaccination visits, quick examinations, clear explanations of options, and reassuring care during treatment for older dogs.
•End-of-life support is a consistent strength in the reviews, with owners appreciating compassionate communication and space to make decisions without pressure.
•The main negative themes come from one detailed complaint about diabetic-cat management, delays in follow-up, waiting times, and administration around cancellation and insurance paperwork.

Reviews for Arundell Veterinary Care

Note: Showing the 10 most recent Google reviews out of 103 we track in total. Recent reviews may not be representative of overall sentiment.

Emily Johnson

4 months ago

The vet took great care of my dog. The service was professional, kind, and very attentive. I felt that my pet was in safe hands the whole time. Highly recommend!

Claire Davies

Always a good experience with staff. Very calm and patient especially with our nervous of new people dog

Charlotte Wright

We have been meaning to write something for a few days now but wanted to take the time to truly express how outstanding the service has been at Arundell so far. 2 months ago, our fur baby, Millie, became ill and we had unfortunately spent most of her insurance money on a different veterinary practice that didn’t give us any information, compassion or care that she needed. We approached Arundell for a second opinion and to transfer Millie’s care over to them as we were beginning to lose hope. Within 48 hrs, the vets, Maddie and Skylar looked through all Millie’s records and explained things on there which had not been mentioned to us at all from our previous vets! Maddie showed us what was going on internally and recommended a plan of action, giving us lots of information to think about - which our previous vets hadn't managed to do in 2 months. Millie was kept in overnight which felt heartbreaking for us but we were so reassured when we visited her to see that there was the loveliest nurse, Claire there, giving her lots of love. Anyone who loves their pets will understand how stressful it can be, especially when you can’t afford to do everything for them. We have been an absolute wreck and couldn’t be more grateful for the comfort we received from the whole team especially, Angie and Sally. Although, Millie is not yet better, we could not be more reassured that these wonderful vets are doing everything they can to help her - something which we hadn’t felt before. If anyone isn’t getting the service they need from a veterinary practice, we would absolutely recommend Arundell and can guarantee that you will leave feeling super satisfied with the care your pets receive! A big thank you from Millie, Charlotte and Alex 🐶

Dale Cooper

5 months ago

I have a lot of respect for the fact action of the staff I met today over the phone dealing with the Carcroft team who directed me to their nearest available vet who explained very clearly the options for my pet when she needed it the most. Very quick to examine and a fast and simple registration to their practice. Thanks all who helped and gave Miyah a fuss and made a stressful situation easier for myself and Miyah.

Alison Kennedy

To long waiting when you have a time for an appointment my dog was stressed on arriving any way but waiting nearly 25 minutes past your appointment time stressed her more staff need to be more compliant to stressful dogs and cats

Fiona

6 months ago

If I could give no stars I would!! I’m not one for leaving negative reviews but I feel this needs to be said as we don’t want anyone else’s animal suffering needlessly. We transferred to this vets when we moved house as it was highly recommended. Two of our animals have been put to sleep here because of health complications and initially the care was brilliant and the staff were compassionate. However, my only living elderly cat has been diabetic for around 3 years now. Since bringing her to this vets we’ve been nothing but messed about. They point blank refused to up her insulin for months even though she was showing signs of being very unwell. We paid for blood tests almost every two weeks and they kept saying that her blood sugars were raised significantly but they wouldn’t increase her insulin without more blood tests and a glucose monitor. This went on for months and in the end even my parents became suspicious regarding their intentions and how they just wanted money. I have heard this from other reviews and customers recently. We agreed to have the glucose monitor put on at another £180. It didn’t work from day one we emailed the vets as instructed with the limited readings we got we were ignored. We were rung once in the whole two weeks it was on even though my cats blood sugar were as high as they could get within this time. This was to say the vet would be on holiday but someone else would ring. Again no one rung that week and my cat continued to suffer. We were then called a week before Christmas to say we will up it by half a ml but you need to pay another £180 to have it on for another two weeks. At that point we refused as it was obvious it was all about money and not my cats health you didn’t use the data within the two weeks. We took the decision to up the insulin ourself back to what the old vets had her on. My cats sugars and health has vastly improved since doing this and she is now doing well under the care of another vets. The most disgusting part of all this is we waited 3 weeks to have the monitor taken off her skin as we didn’t want to hurt her for Arundell to take her away and rip her skin taking it off. This was after they made us wait over an hour after our appointment time in the waiting room with boisterous dogs terrifying my cat, they then had the cheek to charge us a fee for cancelling an appointment which we had to as my daughter is pregnant and needed to go to triage. We wouldn’t have minded but we had just waited over an hour for our appointment. Coming to the insurance part we paid the £14 admin fee the last day we visited the vets as we knew at that point we were moving vets ASAP. We waited weeks hearing nothing we rung back to be told oh we’ve not put it through yet happy to take my money for it weeks before though. All the staff are miserable and not interested in the animals one bit. The manager also talked about a staff members sickness record in the busy waiting area which is extremely unprofessional, no one looks happy to work at this place. We have since visited another vets to have my daughters cats booster vaccinations done at a fraction of the price Arundel were going to charge her may I add, the new vets are lovely and what you would expect in a vets making fusses of animals and caring about their wellbeing. We wish we had left Arundel months ago instead of continuing to fund their incompetence and lack of compassion, if there was a way of reporting this vets we would!!

Bethany Herring

I can not recommend this vets enough especially Maddie and Rosie. My elderly dog Chip has become unwell recently and has been having regular appointments alongside an operation as part of his treatment. All the staff have been amazing from the minute I walk through the door with Chip they all fuss him and show him love. Due to Chips age i was worried about leaving him and wanted to make sure he was taken care off as my anxieties around this were very high. Maddie and Rosie were absolutely fantastic! They talked me through what would happen and promised they would give Chip plenty of cuddles while he was with them. This means the world to us as Chip is a big part of our family. I can not thank everyone enough for how they have looked after not only Chip but me too. Highly recommended if you are looking for a vets that will love and take care of your pets as if they were their own.

jackie hird

7 months ago

Went to Arundel vets and the service was very good , pleasant staff on reception, Lola had her annual injection vet checked her over all was well , explained she may feel sleep after ward and she was plenary off rest all was well the following morning.

Liz Fenning

Lovely and friendly staff. Made you feel so welcome. I would recommend them 100%.

Rebecca Curry

8 months ago

I have been using this practice since 2008 and have recommended it to friends, neighbours and customers of mine ( I'm a dog walker) over many years. I have always had total confidence in the care my dogs have received and wouldn't trust another practice to deliver the same excellent level of care, that Arundells does. They are transparent with their pricing structure , so there are never any unexpected financial ' surprises'. The staff are friendly, professional and go above and beyond to deliver a thorough and complete care package.